By accessing and/or using Smartclear, Smartrace, Smartariff, Smartfreight (“Website”), you hereby accept and agree to abide by the Privacy Policy of Hakovo Pte Ltd (“HAKOVO”). If you do not agree with this Privacy Policy, please discontinue your use of the Website.

This Privacy Policy relates solely to personal information supplied by you or collected from you as a result of your access to or use of the Website when you browse, use, participate in any activity or service on the Website or post any notice on the Website; or respond to other online surveys, polls, contests, lucky draws, promotions and purchases.

HAKOVO respects the privacy of your personal information. Any personal information voluntarily provided by you or collected from you as a result of your access to or use of the Website will be used for the following purposes:

  • to enable you to access or use a service on the Website (e.g. your name and your credit card details for the purpose of completing the freight bookings you conduct on the Website)
  • to identify you when you access and use the Website in order for you to enjoy a personalised experience
  • to update HAKOVO’s records, and advise you of any products or services which may be of interest to you; and
  • to improve the Website service offerings (including notifying you by email or post about special offers and products and services that may be of interest to you, to solicit information through surveys, to resolve disputes, collect fees, or troubleshoot problems, and to enforce our Website General Terms of Use).

HAKOVO endeavours to take all reasonable steps to safeguard your personal information against loss, theft, unauthorised use, disclosure or modification, and to ensure the integrity of your personal information. To help HAKOVO protect your privacy, you must always maintain the secrecy of your membership user ID and password that you may have set up in connection with your use of the Website.

Your personal information will not be disclosed to any third party without your prior consent or unless HAKOVO is under a legal obligation to do so, except for disclosure to the following individuals or entities which you agree to:

  • other companies within the HAKOVO group of companies;
  • government authorities or regulators; and
  • HAKOVO’s professional advisers (including its lawyers, accountants and auditors), business alliance partners, and third party service providers (including those who provide payment, administrative or other services to HAKOVO in connection with the operation of the Website and/or of its business) or data processors.

Personal information supplied by you or collected from you as a result of your access to or use of the Website:

  • is retained by HAKOVO for as long as the purpose for which the data was collected continues. The personal information will subsequently be destroyed or de-identified from you unless its retention is required to satisfy legal, regulatory or accounting requirements or to protect HAKOVO’s interests; and
  • may be transferred to overseas facilities used by HAKOVO for processing or storage of its records. By using the Website, you hereby consent to such transfers.

HAKOVO may anonymise any information collected from you (so as not to contain unique identifiers e.g. name, email address and contact numbers, or which when taken together, shall not identify you personally), and/or aggregate data of specific criteria, and share the anonymised information and/or aggregated anonymous data with third parties.

In order to improve the service offering at the Website, HAKOVO may use automated tracking devices (e.g. a cookie which is a small amount of data that HAKOVO’S server sends to your web browser when you visit certain parts of the Website and the use of which is intended to assist HAKOVO’S understanding of your interests in the Website). You can disable cookies from being stored on your computer by changing your browser settings but it may result in a limited experience of the functionality and services on the Website and in some cases may mean that HAKOVO is unable to provide you with the services, or parts of the services, that you have requested.

The Website may contain links to third party websites which are not under its control/responsibility. You should note that any personal information that you provide to such third party websites is not subject to this Privacy Policy. You should be aware of their privacy and security policies.

This Privacy Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on us in respect of any other party or on behalf of any party.

HAKOVO reserves the right in its sole and absolute discretion to modify without prior warning or notice this Privacy Policy. Such modifications will be effective upon posting or notice to you. You agree that your continued use of the Website after such modification shall constitute an affirmative acknowledgement by you of the modifications and agreement by you to abide and be bound by such modifications. HAKOVO recommends that you visit this webpage to review the prevailing Privacy Policy on the Website.

To access, review, rectify or delete your personal information covered by this Privacy Policy, please click here and follow the instructions. If you have questions re garding this Privacy Policy, please contact us.